Shipping and Returns Policy

HOW MUCH DOES SHIPPING COST?

Shipping costs vary depending on the quantity of products you purchase and the offers that are valid during that period. To find out the shipping costs, go to the payment screen and enter your shipping address.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

Packages destined for Spain and Portugal will be sent via GLS and delivered within 24-48 business hours depending on the delivery area.

Orders destined for France, Germany, the United Kingdom, Belgium, the Netherlands and Austria will be delivered within 3-5 working days depending on the delivery area.

During holidays such as Christmas or national holidays we cannot guarantee delivery within the established shipping times due to the high volume of shipments handled by transport companies.

All orders require 1 day of processing to be delivered to the transport company and all orders placed on Saturday and Sunday will be delivered on Monday.

CAN I CHANGE MY SHIPPING ADDRESS AFTER I HAVE PLACED AN ORDER?

Yes, via email support@bassmotor.com
 or by calling us at 
+34 686 43 74 89

HOW CAN I TRACK MY ORDER?

As soon as your order leaves our warehouse, you will receive a confirmation email along with the email from the transport company so that you can track it online.

CAN I RETURN A PRODUCT?

Yes, BassMotor has a flexible return policy.

1. If your product is damaged you can return it by contacting us at support@bassmotor.com
 or by calling us at 686 43 74 89.

2. If you are not happy with the product you can also return it, respecting the following conditions:

  • Products must be returned within 30 business days from the date the customer receives the order.
  • Products must be returned in their original box/packaging.
  • The products cannot have been used.
  • Please do not put tape or stickers directly on the packaging or box. Products that are in poor condition will not be accepted.

    • WHAT OPTIONS DO I HAVE WHEN RETURNING A PRODUCT?

    To return a product you can contact the Customer Service Department by sending an email to support@bassmotor.com
     or by calling 686 43 74 89 .

    When you return a product you can choose to:

  • Refund of the amount paid. *
  • Replacement of the same reference (in cases of return due to damage or poor condition).*
  • Replacement of a substitute product. (If the new product has a lower value, BassMotor will be responsible for the refund of the difference, on the other hand, if the product has a higher value, the customer must pay the difference). *

    • *The refund or the new shipment of products will be made upon receipt of the package at our offices. In the event that we finally proceed with the refund, the transfer will be made within 14 business days depending on your bank.

      DO I HAVE TO PAY THE RETURN COSTS FOR THE FULL TREATMENT?

      • To proceed with the return of the complete Treatment, the shipping costs are the responsibility of the customer.

      I HAVE NOT RECEIVED MY ORDER, WHAT DO I DO?

      Write to us at support@bassmotor.com
       or call us at 686 43 74 89 and we will be happy to help you.

      There are two main reasons why you have not received your package:

      • Wrong address: In this case, we recommend that you always check that the address you entered is correct, since it is possible that your package was delivered to the wrong address.
      • Failed delivery attempts: GLS makes up to two delivery attempts. The second delivery date is always arranged with the customer. If they have not been able to contact you and more than 14 working days have passed since the first delivery attempt, we will begin the process of returning the item to our offices. We recommend checking all text messages, calls and emails.

      IF YOU CAN'T FIND ME, WHAT HAPPENS TO MY ORDER?

      When an order has not been delivered for reasons beyond BassMotor's control and more than 14 business days have passed since the first delivery attempt, the package is returned to our offices.

      We will automatically refund the full amount of your purchase within 14 business days of receiving your order, except for the costs incurred by shipping and returning the package.